L&V Creations, like consumers in the U.S. and other countries, was skeptical about the quality of products from China. That’s when Luis Santoni, owner, came to the conclusion that in order to keep his company’s reputation he had to do something to overcome the problem. To do this, Santoni decided to implement a costly but effective new quality control process of taking every single product out the box to be inspected and tested.
L&V Creations is a family owned company that offers plug in aroma lamps for aromatherapy. “This idea cost me a lot of money because I had to hire additional personnel to take the product out of box, check for damage, loose parts and blemishes. We also plug them in test them, not once but several times,” explains Santoni. “No one in the industry is doing anything like this.” If anything is damaged or loose it is repaired before it leaves the premises.
The benefit, Santoni says, is that customers receive a functional product, eliminating the skepticism of its quality. “You have to ask yourself, would you be happy if a product is manufactured and assembled in China and then a company here in the U.S. checked it out and gave it a quality control test before shipping it to you? Yes? Well that’s the same response we get from our customers.”
L&V Creations is working towards assembling all their products in the U.S. in the near future and Santoni says they hope to use the experience they gained from implementing this process to do that. “Even though we just started this, the people love it. It makes us feel good that they are really happy.”
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