By IvyLee Rosario
Youngstown Liquidation is taking it to the next level to continue providing the same great service to small businesses like they do with their large retailers. Noticing an opportunity in which small businesses needed service, Youngstown changed their name to iDeal Liquidation in the hopes of mentoring and creating long-term sustainable partnerships with its customers. The company, who prides itself on being recognized by the Better Business Bureau, has a 99 percent client retention rate and eliminates any fear of a middleman for its customers. “All of our pallets go straight from the retailers to the buyers,” said Thomas Moore, President. “We provide smaller buyers the opportunity to get truckload pricing on pallets.”
In addition to offering experienced customer service, the company “goes above and beyond,” said Moore, by offering a referral program to show their clients how much they are appreciated. Using what is called Youngstown Bucks, the company provides a $100 credit towards the next order for every truckload their new client has secured from their referral. “We deliver on everything we say we are going to do. Just like my code from the Marines – honor, courage, and commitment – that is exactly how I treat my clients.”
iDeal has big plans for the future, including acquiring several other smaller facilities to cater to their small business clients, as well as placing operating centers across the country to help minimize shipping and transportation costs for its customers. If looking to partner up with the company, first think about what types of products you are looking to sell. Although it changes quite often, Moore says their most popular selling items are general merchandise, luggage, tools, and seasonal products. The company is not looking to just make a quick sale, but is actually determined to help its customers grow their businesses by guiding them while making purchasing decisions. “We always follow the trends and watch out for things changing in the market, especially when it comes to product,” said Moore. “I had a guy once call me asking to buy tools and we knew that there was bad feedback coming from that category and it was not selling as well as previous seasons. We told him that we could help find something better for him to sell but he wanted to go somewhere else to buy the tools. That is perfectly fine with us because we rather it be we try our hardest to give you the best quality advice and product instead of just taking your money and letting you fail with that product. It is rare for a company to decline an order, but we are not afraid to.” For more information on how to get started with iDeal Liquidation, visit www.idealiquidation.com.
Ideal Liquidation, Ltd
3495 Belmont Avenue
Tel. 330-318-3238 or 844-989-6547